You must agree to the following terms and conditions to have your web site hosted by Global Site Guard. By placing your order, you indicate acceptance of these terms.
Global Site Guard does not allow storage and/or display of the following material on its servers. This includes uploading to web sites, or transmitting by any material (by e-mail, uploading, posting or otherwise).
Spamming (sending unsolicited commercial or bulk emails) using our servers is strictly not allowed. DO NOT SEND SPAM EMAIL FROM OUR SERVERS.
Sending spam emails which include links to a web site hosted on one of our servers is also forbidden. We reserve the right to suspend or terminate any site that is linked to from spam emails.
To protect our servers, we have imposed a limit of 500 emails sent within a 1 hour per hosting account.
Usenet Spamming: We have a zero-tolerance policy for the use of our network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
We want to allow our customers to use our servers the best way, but in order to protect other users, we may, temporarily or not, suspend a shared hosting site if this site slows down our servers or uses too much server resource. In this case, we will try to find a solution together with the customer.
You may not use your site to publish material, which Global Site Guard determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics including photographs, illustrations, images, drawings, logos, executable programs, video recordings, and audio recordings.
You must take reasonable steps to protect the security of our servers.
This includes, but is not limited to:
Server System Files
All files not within the public_html, www or public_ftp folders are concerted System Files and are not to be removed or altered in anyway. Make sure when using FTP to upload files to the server you are within the public_html folder.
The following constitute violations of Global Site Guard terms and conditions:
You are responsible for ensuring that any scripts that you install do not compromise the security of our servers. This includes, but is not limited to:
If a script installed on your site is compromised, we will require a cleanup of your site for a cost of $95.00 per hour.
We might have, from time to time, to perform maintenance, upgrades or replacements to our servers. We reserve the right to suspend access to such server during the required time to do the maintenance, upgrade or exchange the server, for no more than 4 hours. In this event, the users will be sent an e- mail at least 24 hours before the due date and time for maintenance.
Global Site Guard will not be responsible for any damages your business may suffer. Global Site Guard makes no warranties of any kind, expressed or implied for services we provide. Global Site Guard disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Global Site Guard, its employees, suppliers, customers or any third party.
You, as a Global Site Guard customer, are solely responsible for the content stored on and served by your web site.
You are solely responsible for maintaining adequate backups of your content.
Global Site Guard provides technical support to our customers via a support ticket system. For shared hosting, Global Site Guard provides support related to your web site physical functioning. Global Site Guard does not offer technical support for application specific issues such as PHP or cgi programming, html, script installation or any other such issue. There are links in the member’s area to other web sites that can help with such issues.
You may purchase additional technical support for issues which are not covered by our normal support. Our standard technical support rate is $30 per half hour, paid in advance. For a cost estimate for additional support please create a support ticket in the member’s area describing the support you require. If you purchase additional technical support and our estimate is too low, we will stop work and advise you as soon as possible and provide you with a new estimate. If our estimate is too high, we will refund any extra amount paid by you.
Standard dedicated server technical support is limited to resolving issues related to functioning of the server hardware. The customer agrees to provide any information required to diagnose faults, such as root passwords. We will on request perform a power-cycle reboot of your dedicated server.
Additional Basic and Advanced management are available for purchase in advance. These provide additional support for day to day running of your server, and include the following activities:
For customers who take advantage of the Advanced Management service, we will undertake any administration tasks on your server as directed, up to 2 hours per month (doubled to 4 hours for the first month). Unused hours can be carried over into the next month (but not subsequent months).
We may modify any of these terms and conditions contained, at any time and in our sole discretion, by posting a change notice or a new agreement on our site. Your continued participation now, or within thirty (30) days following the posting notice of any changes in these terms and conditions, will constitute a binding acceptance by you of such rules, changes or modifications. If any modification is unacceptable to you, your only recourse is to terminate your account(s). In this case, a pro-rata repayment of web hosting costs will be made.
We have an availability guarantee of 99.99% availability per month. If this is not met, we will, on request, credit your hosting with 1 day for each hour your site is down, up to a maximum credit of 30 days in any calendar month. The Uptime Guarantee is only applicable to shared web hosting. It is not applicable to domain name registrations or dedicated server hosting.
Chargeback and Payment Disputes
All payment disputes must be raised via the support ticket system.
If you dispute a payment through your credit card company, through PayPal or another financial institution we may immediately suspend or terminate all services you have purchased from us. We may levy a charge of $20 per dispute instance, payable before we restore your services. If we are charged a chargeback settlement fee, or other fee related to the payment dispute, we may pass this fee onto you.
Termination and Suspension
You may terminate your hosting at any time by advising us via a support ticket that you wish to do so or go to https://billing.globalsiteguard.com/clientarea.php
We may suspend any or all of your services where we have reason to suspect a violation of our terms and conditions whilst we investigate the suspected violation. We may suspend your services where we have reason to suspect that a script installed on your site is being abused whilst we investigate the suspected abuse.
If we suspect that activities performed by you or a third party on your hosting account, whether deliberate or not, may compromise the security of our server or any other server or computer, we may require a clean up to be performed.
A simple cleanup will be provided free of charge, resulting in total loss of existing data on your hosting account. You should then restore the site from your backups. Depending on the severity, we may agree to perform a complex clean up (targeting only compromised files), for which we will charge support at our standard support rate.
If you violate our terms and conditions we may terminate or suspend (temporarily or indefinitely) any services you have with us. In this case no refund will be given for any payments that have been, or are made by you to us.
Cancellation and refund
Global Site Guard will accept a request to cancel a web hosting account and give a full refund to a new customer who requests such refund and cancellation within 30 days of ordering. Domain name registrations cannot be cancelled and are not refundable. Dedicated server plans are not refundable.